Frequently Asked Questions
Which mailing list providers do you integrate with?
Integrations include Mailchimp, Klaivyo, Aweber, Convertkit, Sendy and Drip. More coming soon.
If I’m paying for a monthly membership, do I get access to all your products/tools?
How long is the free trial?
7 days from the time your signup. You can cancel anytime within that 7 days for no charge.
How come my free trial asks for a credit card?
To activate an account a credit card is required, it will not get charged until the free trial has expired.
Do you offer a money back guarantee?
Yes, 30 days. We a confident you will be crushing it by the end of your first month though!
Questions About Content Upgrades
Does content upgrades actually deliver my lead magnets?
Yes it does!
How do I install content upgrades on my website?
You simply copy a shortcode that you get from your VYPER dashboard and paste it where you want your content upgrade to display on your website.
What if I don’t have extra bonus content for my content upgrades?
Then your confirmation page just asks your user to share. It doesn’t unlock extra bonuses for them.
What if my user has already unlocked the bonus content?
They won’t see content they’ve already unlocked.
Questions About Viral Sweepstakes & Viral Leaderboards
Contests are known to produce great numbers, but don’t you get a lot of bad emails who just want your freebie?
That’s a fair concern and there are a lot of elements that affect the quality of your emails. For example, if you offer a Macbook Pro and you’re a blog for moms, you’re going to get a lot of emails that aren’t right for you.
On the other hand, if you offer a very specific item that only moms want, then your contestants will be much more high value. There are many other factors that affect engagement, and we discuss this a lot in our blog.
How does your system prevent contestants from cheating the system?
We have a proprietary cheating algorithm that detects cheaters and prevents them from being chosen when you go to pick the winners. You can also view an entrants referals, lead qualtiy and get a “cheater score” to help determin if they should be removed from your giveaway.We don’t reveal our algorithm
We don’t reveal our algorithm publicly, because if we did it would make it that much easier to game our system. We pride ourselves in being one of the most advanced cheating detection systems for contest software out there.
Which mailing list providers do you intergrate with?
Currently we integrate with Mailchimp, Aweber, ConvertKit, Sendy and Drip. You can also export to CSV after your contest is over, which we recommend. We’re working on a Zapier integration next so you can plug yourself into many different email providers.
How does a contest look on mobile?
In this day and age, mobile has to be a priority. Our contests look amazing on mobile!
Can your contest software help me get Instagram, Facebook, or Twitter followers?
Yes! After a contestant enters, they’re given the option to like or follow your social media pages.
Does this work even if I have zero audience?
Viral contests work no matter your audience size. If you have no audience, you just have to get creative with how you initially “seed” your contest. In our blog we go in-depth with how you can seed your contest list and see the viral growth.
Can I run a contest on my own domain instead of vyper.io?
Our Enterprise plan allows you to set a custom subdomain and removes VYPER branding from your contest landing page.
Do you allow pixel tracking and/or Google Analytics?
Yes. Starting from our Pro plan you’ll be able to embed Google Analytics code as well as any pixel code (ie – Facebook pixel) to the contest. You can add code to the contest landing page and the contest thank you page to track conversions.
Can I customize my giveaway?
Yes. Our editing and setup dashboard is very easy but in depth. It allows heavy customization. If you are a development wiz and need more the pro and enterprise plans you have an area to add your own custom code to make even more adjustments to your giveaway.
Questions About Interactive Popups
Which websites does this tool work on?
We have built this tool to work on any website. You simply need to add 1 line of code to the header of your website just above the </head> tag. Website’s include WordPress, Shopify, Big Commerce, Magento, Wix,
Can I choose the prizes?
You will be able to customize all the prizes in your interactive popup spinner. Then you can also choose the likelihood of a website visitor winning that prize.
If I am an eCommerce store, where do I get the coupon code for the prizes?
You simply need to create the code in you eCommerce store then copy and paste that code to your prize settings when setting up your interactive popup in the VYPER dashboard.